Customer Service Representative
About [Company Name]
[Write 2 or 3 sentences about your company: what you do, who you serve and what makes you a good place to work.]
Role Summary
We are looking for a Customer Service Representative to help our customers quickly and kindly.
You will answer questions, solve problems and make sure every customer leaves happy with [Company Name].
Responsibilities
Customer Support
- Respond to customer calls, emails, chats and social media messages.
- Resolve complaints and follow up until each issue is closed.
- Explain products, prices and processes clearly.
- Escalate complex issues to the right team.
Records & Quality
- Log every interaction accurately in the CRM.
- Meet response time and quality targets.
- Share common customer feedback with the team.
- Keep up to date with products and policies.
Customer Experience
- Treat every customer with patience and respect.
- Spot chances to improve service and suggest fixes.
- Support sales by recommending suitable products.
- Help train new team members.
Requirements
- 1 to 2 years of relevant experience
- An OND, HND or degree in any field
- Experience in a customer-facing role
- Excellent spoken and written English
- Patience and calm under pressure
- Experience with CRM software and Microsoft Office
- Willingness to work shifts if required
Nice to Have
- Experience in a call centre or contact centre
- Knowledge of a Nigerian language such as Yoruba, Igbo or Hausa
How to Apply
Interested and qualified candidates can apply here: [application link], or send their CV to [email address] with "Customer Service Representative" as the subject.
[Company Name] is an equal opportunity employer. Only shortlisted candidates will be contacted.