IT Support Officer
About [Company Name]
[Write 2 or 3 sentences about your company: what you do, who you serve and what makes you a good place to work.]
Role Summary
We are looking for an IT Support Officer to keep our technology running so the team can do their best work.
You will set up devices, fix problems fast and help staff use our tools well.
Responsibilities
User Support
- Respond to IT requests by phone, email and in person.
- Fix hardware, software and network problems.
- Set up laptops, phones and accounts for new staff.
- Explain fixes clearly to non-technical users.
Systems
- Manage Microsoft 365 or Google Workspace accounts.
- Monitor the network, Wi-Fi and internet connection.
- Install updates and security patches.
- Manage backups and antivirus software.
Assets & Records
- Keep an inventory of IT equipment.
- Log every request and how it was fixed.
- Work with vendors on repairs and purchases.
- Suggest improvements to IT setup and security.
Requirements
- 1 to 2 years of relevant experience
- An HND or degree in Computer Science, IT or a related field
- Experience in IT support or helpdesk
- Good knowledge of Windows, macOS and Microsoft 365
- Basic networking knowledge
- Patience and clear communication
- Good problem-solving skills
Nice to Have
- CompTIA A+, Network+ or similar certification
- Experience with cloud tools such as Google Workspace admin
How to Apply
Interested and qualified candidates can apply here: [application link], or send their CV to [email address] with "IT Support Officer" as the subject.
[Company Name] is an equal opportunity employer. Only shortlisted candidates will be contacted.